Warranty and Return Information
All products purchased from Pantel Tactical are new and under warranty from the manufacturer, unless otherwise stated in the product description. If you find that a product purchased is defective, Pantel Tactical will give you a full refund, including shipping, if returned within 30 days of receipt.
Any product that is unused, unopened, or defective, may be returned within 30 days from the order date (15% restocking fee may apply). If the part is unused / unopened, you may return it within 14 days for a full refund. A 15% restocking fee is charged for any open products returned or cancelled special orders.
The customer is responsible for the return shipping charges unless the return is due to the error of Pantel Tactical order processing. Sales are final on all clearance merchandise & Special Orders.
Upon receipt of your return, you will be emailed to confirm receipt of your returned merchandise. Please allow 2-5 business days from the date of receipt for return to be processed.
Please mail all returns to: Pantel Tactical 16926 116th Ave SE Renton, WA 98058
NOTE: Please write you order number on the outside of the box
*ALL SALES OF FIREARMS, SPECIAL ORDER ITEMS, AMMUNITION, OR PARTS THAT HAVE BEEN INSTALLED ARE FINAL. Defective firearms must be returned to the original MFG warranty service.
* Please email or call for a Return Merchandise Authorization prior to returning any products. Products returned without an RMA will lengthen the return process.
* Shipping and handling, insurance, processing fees are not refundable. Only the product purchase price will be refunded minus any applicable fees.
Any questions please call customer service at (425) 471-9286 or email us at firstname.lastname@example.org